FOH SERVICE PRO | Day Shifts | $18.25 + healthy tip pool

ABOUT THIS ROLE

Charlotte & the Quail is seeking a front of house service professional who loves the rhythm of hospitality — the people, the energy, the shared moments — and is looking spend days within a thoughtful and vibrant workplace.
This role is well suited to someone who enjoys being part of a lively service environment and meaningful guest connection.
Our team works collaboratively, supporting one another and contributing to the overall flow and feeling of service.

YOU ARE A natural host with a grounded presence. Guests feel cared for in your company because you listen deeply, move with intention, and bring joy to each interaction. You thrive in a team setting, balancing efficiency with warmth, and you see service as more than a transaction — it’s an opportunity to nurture connection.

Radiates kindness, patience, and genuine curiosity about people
Communicates clearly and respectfully with guests and teammates
Finds ease in a fast-paced environment while maintaining a calm, centered demeanor
Balances professionalism with a lighthearted spirit that uplifts the team
Shares an appreciation for seasonal food, flowers, and the natural environment that inspires our work
Is adaptable, solutions-oriented, and takes initiative without losing sight of the guest experience

RESPONSIBILITIES

Welcome and guide guests through their dining experience with warmth and intention
Provide thoughtful table service, including accurate order taking and timely delivery
Share menu knowledge, including dish composition, seasonal inspirations, and C&Q promotions
Anticipate guest needs and respond with a calm, solutions-oriented presence
Set, clear, and reset tables to ensure smooth service flow
Maintain immaculate cleanliness of service areas and dining room
Support the team by communicating clearly with hosts, baristas, and kitchen staff
Handle transactions and follow operational systems with care and accuracy
Be proactive in stocking, polishing, and preparing your section for ease of service
Take pride in maintaining a positive, collaborative environment that uplifts team and guest experiences

PERKS

Complimentary staff meal and beverage every shift
Work in rhythm with the seasons—surrounded by gardens, fresh harvests, and the
ever-changing beauty of the Horticulture Centre of the Pacific
A supportive workplace that values kindness, curiosity, growth, and healthy lives beyond work
Discount on shop goods
On-site parking