Restaurant & Shop Manager
Charlotte & The Quail | Victoria, BC | EST 2010
Join A Special Little Place celebrating the magic of Food & Flowers
Are you a hospitality professional who leads with authenticity? Do you find as much fulfillment in serving others as in creating the beauty around them? Are you looking to bring your values and hard-earned skills into a leadership role where your contributions truly mean something?
Team C&Q is seeking a Restaurant & Shop Manager to lead our front-of-house operations and oversee our thoughtfully curated shop. This role is ideal for someone with a strong Food & Beverage background who also enjoys working with local makers, artisanal products, and seasonal magic to transform a place into an experience.
ABOUT THE ROLE
As our Restaurant & Shop Service Manager, you’ll lead the daily service experience, inspire a kind and capable team, and help bring integrity and intuition to every guest interaction. You’ll also take ownership of our boutique-style retail space — merchandising & managing a small collection of pantry goods, homewares, and local artisan products that reflect the same values we bring to the plate.
This is a rare and slightly unconventional opportunity for a hospitality professional who is inspired to grow roots in a values-driven business — one built on service, creativity and the deep connection to the natural world.
KEY RESPONSIBILITIES
Restaurant Service Leadership
Lead day-to-day FOH service with a warm, attentive, and gracious presence
Train, mentor, and support a kind and capable service team
Manage scheduling and FOH labour targets
Uphold standards for guest experience, timing, and flow
Oversee POS systems, gratuity management, and daily reconciliations
Collaborate with kitchen leadership to ensure smooth BOH/FOH operations
Participate in quarterly inventory counts
Ensure all service, cleanliness, and safety standards are met
Retail Shop Oversight
Manage daily operations of our in-house retail shop
Maintain visually compelling and seasonally relevant displays
Oversee retail inventory, pricing, ordering, and receiving
Work with the Owner to source, curate, and maintain community relations
Train FOH staff in product knowledge and suggestive selling
Support seasonal promotions and storytelling through the retail space
Monitor retail POS and ensure accuracy in cash handling and reporting
Leadership & Culture
Foster a culture of kindness, consistency, and high standards
Communicate goals and lead with care, clarity, and accountability
Help recruit, onboard, and develop team members aligned with our mission
Participate in strategic planning with the Owner and support innovation as the business evolves
QUALIFICATIONS
Minimum 3 years’ experience in restaurant or café management
Inventory Management experience {either retail or cafe/bar environment}
Excellent communication and leadership skills with a service mindset
Food Safe and Serving It Right certifications (or willing to obtain)
Physically able to lift up to 40 lbs and be on your feet for extended periods
Organized, detail-oriented creative passionate about hospitality and local products
Be available to work at least one weekend shift
COMPENSATION & PERKS
$52,000 annually (negotiable with experience) + performance-based bonus structure after 6 months
2 weeks {10days} vacation + additional bonus days over winter break
Service tip pool recipient for scheduled floor hours {approx 16-24 hours/week}
Complimentary staff meal during each shift
Staff discount on food, beverage, and retail items
A warm, supportive environment where hospitality is rooted in connection, not convention
